TECHNICAL SERVICE
Tehnical Service
Tehnical instructions
for Aerocopy carbonless copy papers give our customers general
information about the product and its correct applications
and converting.
Our professional service will always be at your disposal
and will be ready to help you with advice.
Claims
All claims should be addressed
to our commercial department in written form. In order to
solve a claim as soon as possible a customer should provide
the following information:
- order number
- definition of goods under claim (type of paper, dimensions,
quantity)
- control number and production date
- detailed description of the fault or problem
- sample of the fault.
The maximum period in which
a claim should be put forward is 6 months after acceptance
of the goods and this refers to hidden faults. All visible
faults (mechanical damage, incorrect quantity or type of
paper) should be reported in 8 days.
In case of problems emerging
during converting it is recommended to contact the producer
by fax or telephone and inform him about the problem. Our
professional service will always be ready to help you to
solve a problem as soon as possible.
